Refund policy
Feniex Industries offers a 30-day return policy on new, unused products. If products are returned within a 7-day window, Feniex waives the minimum 20% restocking fee. Otherwise anything returned after 7-days will have a restocking fee.
Full size lightbars cannot be returned.
To be eligible for a return, your item must be in the same condition that you received it, items must not have been installed and be in factory condition with all original parts.
To start a return, you can contact us using the Contact Us form.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like full size light bars, custom products (such as special orders or personalized items), and replacement parts.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.